FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. Where is Hengqin Sumlodol Camping Park located?
The resort is situated at No. 108 Hengqin Huandao North Road, Xiangzhou District, Zhuhai, Guangdong, China, on scenic Hengqin Island—just minutes from Macau, Chimelong Ocean Kingdom, and major transportation hubs.
The resort is situated at No. 108 Hengqin Huandao North Road, Xiangzhou District, Zhuhai, Guangdong, China, on scenic Hengqin Island—just minutes from Macau, Chimelong Ocean Kingdom, and major transportation hubs.
2. What types of accommodations do you offer?
We feature four unique lodging styles: Starry Sky RVs with panoramic skylights, 1-Bedroom Cabin Villas with private courtyards, Family Container suites with dedicated children’s rooms, and serene Lake-View Qinfan Pavilion accommodations.
We feature four unique lodging styles: Starry Sky RVs with panoramic skylights, 1-Bedroom Cabin Villas with private courtyards, Family Container suites with dedicated children’s rooms, and serene Lake-View Qinfan Pavilion accommodations.
3. Is the resort suitable for families with young children?
Absolutely! Our adjacent 65,000㎡ Xingqita Non-Powered Adventure Park offers 12 safe, themed play zones designed for children of all ages, plus family-friendly amenities like child-sized bathrobes, bedtime stories, and kid-approved dining options.
Absolutely! Our adjacent 65,000㎡ Xingqita Non-Powered Adventure Park offers 12 safe, themed play zones designed for children of all ages, plus family-friendly amenities like child-sized bathrobes, bedtime stories, and kid-approved dining options.
4. Do you provide airport or station transfers?
While we don’t operate a complimentary shuttle, our 24-hour front desk can arrange reliable taxi services, private car transfers, or provide detailed directions from Zhuhai Railway Station (12 km), Macau International Airport (10 km), or nearby locations.
While we don’t operate a complimentary shuttle, our 24-hour front desk can arrange reliable taxi services, private car transfers, or provide detailed directions from Zhuhai Railway Station (12 km), Macau International Airport (10 km), or nearby locations.
5. Is Wi-Fi available throughout the resort?
Yes, complimentary high-speed Wi-Fi is available in all guest accommodations, public areas, meeting spaces, and most outdoor zones to ensure you stay connected during your stay.
Yes, complimentary high-speed Wi-Fi is available in all guest accommodations, public areas, meeting spaces, and most outdoor zones to ensure you stay connected during your stay.
6. What dining options are available on-site?
Our Xinglv Restaurant serves breakfast (extended until 2 PM), lunch, and dinner featuring fresh Cantonese cuisine and international dishes. We also offer private courtyard barbecue packages, bonfire snack kits, and in-room dining upon request.
Our Xinglv Restaurant serves breakfast (extended until 2 PM), lunch, and dinner featuring fresh Cantonese cuisine and international dishes. We also offer private courtyard barbecue packages, bonfire snack kits, and in-room dining upon request.
7. Can I host a business meeting or corporate event?
Yes! We offer versatile conference rooms, multi-function event spaces, professional AV equipment, secretarial support, and customized team-building activities in our adventure park—ideal for retreats, workshops, and corporate gatherings.
Yes! We offer versatile conference rooms, multi-function event spaces, professional AV equipment, secretarial support, and customized team-building activities in our adventure park—ideal for retreats, workshops, and corporate gatherings.
8. Are pets allowed at the resort?
Due to the nature-focused environment and shared adventure spaces, pets are not permitted. We appreciate your understanding as we maintain a comfortable experience for all guests.
Due to the nature-focused environment and shared adventure spaces, pets are not permitted. We appreciate your understanding as we maintain a comfortable experience for all guests.
9. What activities are included with my stay?
Access to the Xingqita Non-Powered Adventure Park is included for registered guests. Additional experiences like guided nature walks, stargazing sessions, and seasonal cultural activities may be offered complimentary or at a nominal fee.
Access to the Xingqita Non-Powered Adventure Park is included for registered guests. Additional experiences like guided nature walks, stargazing sessions, and seasonal cultural activities may be offered complimentary or at a nominal fee.
10. Do you offer EV charging stations?
Yes, complimentary electric vehicle charging stations are available in our on-site parking area for guest convenience.
Yes, complimentary electric vehicle charging stations are available in our on-site parking area for guest convenience.
11. What is your check-in and check-out time?
Standard check-in begins at 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be arranged subject to availability and may incur an additional fee.
Standard check-in begins at 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be arranged subject to availability and may incur an additional fee.
12. Is the resort accessible for guests with mobility challenges?
We offer select accessible accommodations and public areas with ramp access. Please contact our reservations team in advance to discuss your specific needs so we can ensure a comfortable stay.
We offer select accessible accommodations and public areas with ramp access. Please contact our reservations team in advance to discuss your specific needs so we can ensure a comfortable stay.
13. What should I pack for my stay?
We recommend comfortable outdoor clothing, walking shoes, sunscreen, insect repellent, and a light jacket for evenings. All accommodations include premium bedding, toiletries, and climate control.
We recommend comfortable outdoor clothing, walking shoes, sunscreen, insect repellent, and a light jacket for evenings. All accommodations include premium bedding, toiletries, and climate control.
14. Are meals included in the room rate?
Room rates typically include breakfast for registered guests. Other meals, barbecue packages, and specialty dining experiences are available at additional cost and can be pre-booked or arranged during your stay.
Room rates typically include breakfast for registered guests. Other meals, barbecue packages, and specialty dining experiences are available at additional cost and can be pre-booked or arranged during your stay.
15. Can I celebrate a special occasion (birthday, anniversary, proposal) at the resort?
Absolutely! Our “Paradise Butler” service can help arrange personalized touches such as room decorations, customized cakes, private dining setups, photography sessions, or surprise activity bookings to make your celebration unforgettable.
Absolutely! Our “Paradise Butler” service can help arrange personalized touches such as room decorations, customized cakes, private dining setups, photography sessions, or surprise activity bookings to make your celebration unforgettable.
16. What is your cancellation policy?
Cancellation policies vary by rate type and season. Generally, flexible rates allow free cancellation up to 48 hours before arrival. Please review your booking confirmation or contact our reservations team for details specific to your reservation.
Cancellation policies vary by rate type and season. Generally, flexible rates allow free cancellation up to 48 hours before arrival. Please review your booking confirmation or contact our reservations team for details specific to your reservation.
17. Is the adventure park suitable for adults or seniors?
Yes! While designed with families in mind, the Xingqita Non-Powered Adventure Park features zones for all ages and abilities, including gentle walking paths, scenic photo spots, low-impact climbing options, and relaxing pavilions.
Yes! While designed with families in mind, the Xingqita Non-Powered Adventure Park features zones for all ages and abilities, including gentle walking paths, scenic photo spots, low-impact climbing options, and relaxing pavilions.
18. Do you offer laundry services?
Yes, laundry and dry-cleaning services are available for an additional fee. Please contact the front desk for pricing and turnaround time. Self-service laundry facilities are not available on-site.
Yes, laundry and dry-cleaning services are available for an additional fee. Please contact the front desk for pricing and turnaround time. Self-service laundry facilities are not available on-site.
19. How far is the resort from Macau and major attractions?
We are approximately:
We are approximately:
- 7 km from Zhuhai Chimelong Ocean Kingdom
- 10 km from Macau International Airport
- 15 minutes from the Lotus Bridge (Macau border)
- 20 minutes from Zhuhai city center
- 45 minutes from Shenzhen via highway
20. How can I contact the resort directly?
For reservations, inquiries, or special requests, please contact Hengqin Sumlodol Camping Park via phone, email, or through our official booking channels. Our multilingual team is ready to assist with planning your perfect nature-integrated getaway.
For reservations, inquiries, or special requests, please contact Hengqin Sumlodol Camping Park via phone, email, or through our official booking channels. Our multilingual team is ready to assist with planning your perfect nature-integrated getaway.